Refund & Returns Policy

Refund & Returns Policy

Last updated: April 21, 2026

Our guarantee We stand behind every order with a 30-day money-back guarantee. If you're not completely satisfied with your purchase for any reason, contact us within 30 days of receiving your order and we'll make it right — no questions asked.

1. Eligibility You are eligible for a full refund if:

  • You contact us within 30 days of receiving your order
  • You purchased directly from blyssboutique.com
  • You provide your order number

You do not need to return the product to receive a refund. We trust our customers.

2. How to request a refund Contact our support team at [your support email] with:

  • Your name
  • Your order number
  • A brief description of your experience

We will respond within 24 hours Monday to Friday and process your refund within 3–5 business days back to your original payment method.

3. Damaged or incorrect orders If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with a photo of the item and your order number. We will send a replacement or issue a full refund immediately at no cost to you.

4. Lost or stolen packages If your tracking shows delivered but you have not received your order, please:

  • Check with neighbours and around your property
  • Contact your local postal carrier
  • Reach out to us at [your support email]

We will investigate and work with you to resolve the issue. If the package is confirmed lost we will reship your order or issue a full refund.

5. Subscription orders If you are on a subscription plan you may cancel, pause, or skip at any time before your next billing date through your account portal or by contacting us. Refunds on subscription orders follow the same 30-day policy as one-time purchases.

6. What we do not cover We are unable to offer refunds for:

  • Orders where more than 30 days have passed since delivery
  • Orders not placed through blyssboutique.com
  • Purchases made through third-party retailers

7. Processing time Once your refund is approved, please allow 3–5 business days for the amount to appear back on your original payment method. Processing times may vary depending on your bank or card provider.

8. Contact us For any refund or return enquiries please reach out to:

hello@blyssboutique.com

We are committed to making every Blyss experience a positive one. If something went wrong we want to hear about it and fix it.